USA: 5-7 working days
Canada: 7-12 working days
International: 10-15 working days (may be longer for slow-to-ship countries)
How do I track my package?
You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.
My Foxwigs aren't the right colour, how do I return/exchange?
If you would like to send them back for an exchange or refund, you may do that as long as the wig has not been broken and they have not been cut or worn, please contact us prior to sending your Foxwigs back for full details & address information.
Please write on the outside of the package with a marker "RETURN - NO DUTIES" so they don't get held up in customs. Please also include your order number inside the package. Please do not use UPS as they can charge very high rates on this side of the border. Feel free to use USPS regular shipping. We recommend sending it back with a tracking number as we cannot be held liable for lost or unknown whereabouts of returns or exchanges.
*Note: If a promotion or discount code was used, we are not able to offer a return or exchange.*
Where do you ship from?
Our shipping facility is currently located in Los Angeles, California USA.
My payment won't go through?
Try using a different browser, this tends to be the solution. If you are still experiencing issues, feel free to contact us at firstname.lastname@example.org :)
How do I know which color to choose?
If you are unsure on which color will match you, feel free to send us an email to email@example.com of your hair taken outside in natural light and we would love to colour match you :)
My wig is on back order, can I still purchase it?
Yes, you certainly can! Placing an order will reserve a set for you so once we are back in stock, we will send you your foxwigs right away!
Can my Foxwigs be dyed?
Cannot dye wig due to being synthetic fibers.
Can I use styling tools on my Foxwigs?
Yes you can! We always recommend using a heat protectant spray and on a side note some ladies wash them first to take off the vitamin enriched coating. Please keep your heating tools at a setting between 120-160 degrees, do not exceed 160 degrees. Under the conditions of that, your hairstyle and braids can be done.
Can I wash my Foxwigs?
Absolutely, try staying away from shampoos with sulfate in them and use hydrating conditioners! Leave-in conditioners and heat protectants will prolong your Foxwigs life span.
How often do I wash my Foxwigs?
ONLY wash your Foxwigs when they look like they absolutely need it! As they are not attached to your scalp, they don't receive the natural oils as our own hair does! So there is no need to wash them as often as you wash your own hair.
How long do Foxwigs typically last?
The lifespan of Foxwigs is anywhere from 6 - 12 months, depending on their usage and how they are cared for and maintained.
My Foxwigs are shedding, what do I do?
Some shedding is normal within the first couple wears, just like your own hair! But if you feel your Foxwigs are shedding excessively, please feel free to contact us.
What does it mean when an item is on Back-Order?
Popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you order will be sent out to you as soon as we receive it!